Our client, is a foreign high-end healthcare insurance company.
Be responsible for the entire claims process from pre-assessment, assessment to post-assessment.
Taking end to end ownership for the resolution of all claims enquiries which include but not limited to phone, email, web chat and letter from member, providers, etc.
Achieving all targets for contact handling, turnaround times and quality.
Complying with all regulatory and local governance requirements including FCA and Treating Customers Fairly.
Participate in regular 121s and team meetings with your Manager.
Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
Previous experience in the delivery of customer service within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution.
Significant experience of claims assessment / management within the healthcare sector.
Must have good keyboard and IT skills.
Must be conversant in both Mandarin and English with good written ability.
Please Quote RWCMC when applying for this position.